Refund policy

Refund, Return & Exchange Policy

At KYCOLE: The Hair Collective, we take pride in providing our customers with quality hair products and carefully inspecting orders before they are shipped. Due to the nature of our products and for hygiene and sanitary reasons, all sales are final.

ALL SALES ARE FINAL

We do not accept returns, exchanges, or refunds due to personal preference, change of mind, incorrect selection of texture/length, or dissatisfaction after the hair has been altered, installed, washed, colored, bleached, cut, or otherwise manipulated.

Our hair is a personal-use product that is installed directly into a customer’s hair. For this reason, we cannot accept hair that has been worn, installed, handled, or returned by a customer and then resell it to another customer.

Incorrect Items Shipped

The only exception to our final-sale policy is if KYCOLE: The Hair Collective sends you an incorrect item.

If you receive an item that does not match what you ordered, please contact us within 5 business days of your order being delivered. We will review your order and, if the error was made on our end, provide instructions for returning the incorrect item and receiving the correct item.

Customers are responsible for carefully reviewing their order immediately upon delivery.

5-Business-Day Issue Reporting Period

Once your order has been delivered, you have 5 business days to inspect your items and notify us of any issues with your order.

Any concerns must be reported within this 5-business-day window. Please include your order number, clear photos/videos of the hair and the issue, and a detailed description of your concern so our team can properly review it.

After the 5-business-day period has passed, we will consider the order accepted as received, and KYCOLE: The Hair Collective will no longer be responsible for issues reported after this timeframe.

Hair Care & Installation

Once hair has been installed, washed, colored, bleached, cut, chemically processed, or treated with any products, KYCOLE: The Hair Collective cannot guarantee the condition or performance of the hair.

The use of products, improper maintenance, installation techniques, heat, coloring/bleaching, or other alterations can affect the appearance and performance of hair.

For this reason, we strongly recommend inspecting your bundles before installation or alteration and contacting us immediately if you believe there is an issue.

Refunds

KYCOLE: The Hair Collective does not offer refunds for orders that have been properly fulfilled.

Refunds will not be issued due to:

  • Change of mind
  • Choosing the wrong length or texture
  • Hair no longer being wanted
  • Hair being installed
  • Hair being washed or altered
  • Hair being colored or bleached
  • Improper care or maintenance
  • Products used on the hair
  • Issues reported after the 5-business-day reporting period

If an incorrect item was shipped by KYCOLE, we will work with you to correct the error in accordance with the policy above.

Before You Install

Please inspect your order before installing or altering the hair. If you believe you received the wrong item or notice an issue with your order, contact us within 5 business days so that we can review your concern.

By placing an order with KYCOLE: The Hair Collective, you acknowledge and agree to the terms of this Refund, Return & Exchange Policy.

Thank you for choosing KYCOLE: The Hair Collective.